I am recruiting for a customer support executive working for a business based on Thorpe Arch trading estate near Wetherby. This is a permanent role to start ASAP. Working 8am - 1600 Monday - Friday.

Salary: 26,000 - 29,000 depending on experience.

The role will involve:

Answering Customer Emails and Phone calls

Process customer orders

Generate customer invoices

Generate customer reports

Process returns

Attend and participate in customer meetings

Processing warranty claims/Complaints

Maintain the B2B portal (salesforce) for customer changes

Provide order updates to customers

Liaise with all departments to achieve customer OTIF delivery

Maintain a positive, empathetic, and professional attitude toward customers

Coordinate workload with warehouse dependent on the customer demand

Keeping records of customer communications

Support production with administration

Required experience/skills:

• Demonstrated experience in customer support,
• Good Listening skills,
• Excellent attention to detail,
• Ability to multitask, prioritise and manage time effectively,
• Experience working to and achieving targets,
• Experience using Microsoft Office systems (excel and word essential, D365 desirable),
• Articulate communicator with all stakeholders (written and verbal),
• Independent working,
• Has problem solving skills,
• Takes ownership to ensure a timely resolution.
• Able to make decisions and know when to escalate.

To apply for the role please email a copy of your CV