Responsibilities of the Customer Service Coordinator:

• Liaising between the Client's finance provider and the customer
• Notify customers promptly and professionally of defaulted payments and direct debit instruction cancellations.
• Issuing electronic communication to the customer.
• Provide clear and concise information to customers regarding the reason for the failed transactions, helping to rectify the issue.
• Utilising the CRM system to place notes about customer's account

What we are looking for from the individual?

• Strong customer service skills.
• Experience using basic office software.
• Ability to work independently.
• Highly effective written and verbal communication skills.
• Ability to absorb new information easily.

Job Types: Permanent, Full-time

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Gym membership
• On-site parking
• Work from home

Schedule:

• Monday to Friday
• No weekends

For more information please apply online or contact Dan Hurley.