Location | Newcastle Upon Tyne |
---|---|
Salary | GBP |
Job Type | Full Time |
Posted | 15 days ago |
Reposted | Today |
Company | Hart Doors Systems Ltd |
Contact | Hart Doors Systems Ltd |
Job Title: Senior Customer Support Executive
Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne
Salary: Based on experience
Job type: Full time, Permanent
Working Hours: 37.5hr per Week (08:30 - 17:00)
Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK
The Role:
Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support.
This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills.
As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support.
Duties And Key Responsibilities
Duties will involve but are not limited to: -
The Candidate:
Skills/Training:
General Responsibilities:
This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder.
Benefits:
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.