Customer Relationship Manager

We have a fantastic opportunity for an experienced Customer Relationship Manager with a E-commerce or Gambling/Gaming background to develop, implement and lead comprehensive customer retention strategies to increase lifetime value and loyalty.

Key Responsibilities:

• Develop and implement comprehensive customer retention strategies to increase lifetime value and loyalty.
• Utilise Klaviyo and other marketing automation tools to create targeted email campaigns and workflows.
• Manage companies text and push notification systems to engage customers and drive conversions.
• Analyse customer data and feedback to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints.
• Monitor key performance metrics related to customer retention and provide regular reports to management.
• Stay updated on industry trends and best practices in customer relationship management and digital marketing.

Qualifications:

• Strong Undergraduate degree at 2.1 or above
• E-commerce or gambling background preferred but not essential
• Proven experience in customer relationship management or a similar role.
• Completely comfortable with Klaviyo
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with A/B testing and optimization techniques is a plus.
• Knowledge of e-commerce and online marketing trends preferred.

Benefits:

• 40,000 - 45,000 salary
• Chance to join a fast-growing company poised for hypergrowth
• Hybrid working model
• Regular socials and the chance to be part of a dynamic and passionate team
• Opportunities for professional development and growth within the company.
• Pension
• Opportunity for equity (via EMI options)